By Samia Amin, Jishnu Das, Markus Goldstein

ISBN-10: 0821371851

ISBN-13: 9780821371855

ISBN-10: 082137186X

ISBN-13: 9780821371862

This e-book offers instruments and strategies for measuring carrier supply in overall healthiness and schooling and people's reports from the sphere in deploying those tools. It starts through delivering an creation to the various methodological instruments to be had for comparing the functionality of the wellbeing and fitness and schooling sectors. nation particular reviews are then explored to focus on classes at the demanding situations, benefits and downsides of utilizing assorted innovations to degree caliber in numerous varied contexts and of utilizing the ensuing facts to impact switch. This booklet is a helpful source should you search to augment potential for the potent dimension of provider supply so that it will increase responsibility and governance and increase the standard of provider supply in constructing international locations.

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Additional resources for Are You Being Served?: New Tools for Measuring Service Delivery.

Sample text

Different approaches have been used to collect data, including facility questionnaires; health worker questionnaires, sometimes involving tests of clinical skills; observations of facility characteristics; and direct observation of patient-client interactions. This section reviews the types of data that have been collected in facility surveys and the different approaches that have been used. Inputs The collection of facility input data is a standard feature of most facility surveys. There are three primary reasons for collecting the data.

Lewis, Maureen A. 2006. ” Center for Global Development Working Paper 78, Center for Global Development, Washington, DC. Ravallion, Martin. Forthcoming. ” In Handbook of Development Economics, Vol. 4, ed. T. Paul Schultz and John Strauss. Amsterdam: North-Holland. World Bank. 2003. World Development Report 2004: Making Services Work for Poor People. Washington, DC: World Bank; New York: Oxford University Press. (c) The International Bank for Reconstruction and Development / The World Bank (c) The International Bank for Reconstruction and Development / The World Bank 2 Assessment of Health Facility Performance An Introduction to Data and Measurement Issues Magnus Lindelow and Adam Wagstaff O ver the past 20 years, household surveys have considerably improved our understanding of health outcomes and health-related behavior in developing countries.

They argue that the results may be driven by the education level of the patients (for example, because the patients encourage the doctors or make their jobs easier) rather than some underlying quality of the physicians. For one to measure dimensions of quality that directly capture the quality of the underlying service providers, it is necessary to test the skills of doctors directly through a tool such as vignettes. Das and Leonard show us that, in the vignette studies they review, the poor are being served by doctors of lower quality and that an appropriate policy response would, therefore, involve finding a way to bring more competent doctors to poor districts.

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Are You Being Served?: New Tools for Measuring Service Delivery. by Samia Amin, Jishnu Das, Markus Goldstein

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